Delivery

Local and international online deliveries will continue safely dispatching from New Zealand.

We use a third party warehouse who are NZ Government approved to operate as an essential service, and have stringent protocols in place to ensure a safe and healthy work enviroment for their team.

Please allow up to 5 days for your order to be processed at our warehouse and you will receive a dispatch email with tracking details shortly after your order has been dispatched. Courier Post have advised that they are currently experiencing delays, so throughout New Zealand your order should arrive within 3-5 days of dispatch.

All our deliveries will be contactless, plus all New Zealand orders will be sent without a signature required for further ease and safety. Please ensure you add your phone number and delivery notes during checkout, or update your delivery requirements directly with the courier once you receive your tracking details. All international orders will continue to be sent on a signature service.

Thank you for your support. Take care, xx Nb

Christmas delivery deadlines

Make sure your parcel arrives in time for Christmas day by ensuring your order is placed before these cut-off dates:

NZ - order on or before 17 December

AU - order on or before 3 December

US, EU, UK & Hong Kong - expired, your parcel may not be delivered in time

FREE SHIPPING on orders over $150*

For more information, see the tables below. Prices listed exclude shipping oversized and heavy items.

Within New Zealand

Delivery in New Zealand is no longer signature required.

DELIVERY METHOD	APPROX DELIVERY TIME	ORDER VALUE	PRICE
Courier Post	1 - 3 Working Days	Over $150.00 NZD	FREE
Courier Post	1 - 3 Working Days	Under $150.00 NZD	$6 NZD

Shipping to: Australia

Delivery in Australia is by signature required courier only.

Please note the current delivery time to Australia is 2-5 working days after dispatch (via DHL) total timeframe including processing is up to 14 working days working days.

DELIVERY METHOD	APPROX DELIVERY TIME	ORDER VALUE	PRICE
DHL	1 - 4 Working Days	Over $150.00 NZD	FREE
DHL	1 - 4 Working Days	Under $150.00 NZD	$15 NZD

Shipping to: United States & rest of world

We are now sending international orders with DHL to give you a fully tracked, faster delivery on Nature Baby orders.

DELIVERY METHOD	APPROX DELIVERY TIME	ORDER VALUE	PRICE
DHL	2 - 5 Working Days	Over $150.00 NZD	FREE
DHL	2 - 5 Working Days	Under $150.00 NZD	$25 NZD

Estimated delivery times provided commence from date of dispatch and are guidelines only. A dispatch confirmation email displaying your track and trace number will be sent once your order is ready to be collected by the courier. Our warehouse operates and dispatches orders Monday - Friday NZT (excluding Public Holidays), we endeavour to process every order as soon as possible though please allow for 1-2 working days for your order to be processed.

Please note: Rural deliveries may take slightly longer. Delivery times quoted are subject to product availability and we will advise you if an order is to be delayed. We use a signature required service therefore we recommend supplying a physical address where there will be someone present to sign for your item. We can not ship to a PO Box address outside of New Zealand.

If you would like a faster courier service please contact our customer service team who will be able to assist you.

Oversized and heavy items

Our free shipping and standard flat rates exclude all oversized/heavy items. Oversized and heavy items include, but are not limited to; Kalon Cots, Bassinets, Changing Tables, Moses Baskets, Highchairs, Mattresses, Wooden Trolley, Easel, Wishbone Bikes, Hammocks and Hammock Stand. Oversized items will incur additional freight charges and this will be automatically added to your cart at the time of checkout. Please note that due to their oversized nature, all Moses Baskets will be sent via NZ Post, delivery within 5-12 working days from dispatch.

Duty and Taxes

Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. For more information please contact your local customs office, or contact us

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